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Our business is to keep your business moving

We appreciate that commercial vehicle customers have very different needs to car buyers.

This is why we have a network of Commercial Vehicle Specialists. They’re totally committed to delivering a professional and reliable level of service to help keep your business moving.

In many cases, they even operate extended opening hours to work around you, which often include evenings and Saturday mornings.

We have two types of Commercial Vehicle Specialist Dealers – Transit Specialist Dealers and ’Backbone of Britain’ Premium Dealers.

Transit Specialist Dealer Services

Courtesy vehicles. If your repair cannot be completed within the time specified, your Transit Specialist Dealer can, in most instances, provide a replacement vehicle to keep you safely on the road.

Ford original parts when you need them. Our Transit Specialist Dealers hold a comprehensive stock of Ford original parts, with same day delivery within the network or overnight express delivery from Ford if required.

Ford trained technicians who know your Ford inside out. All our staff are specially trained by Ford to meet rigorous technical, quality and customer service standards.

24 hour emergency support. Should your vehicle encounter a problem at the roadside, our Transit Specialist Dealers are on hand 24 hours a day, 365 days a year to get you moving and minimise your business downtime.

A convenient service. A technician will inspect your vehicle while you’re present and agree all work in advance with you. We also operate a collection and delivery service.

Additional ‘Backbone of Britain’ Premium Dealer services
As well as all the services offered by our Transit Specialist Dealers, ’Backbone of Britain’ Premium Dealers offer the following:

• Extended opening hours to accommodate your needs. Our Premium Dealers open a minimum of 60 hours per week.

• Priority, on-the-spot inspection in emergencies.

• Service booking within 24 hours.

• Full range of Transit, Transit Connect and other Ford Commercial Vehicle tyres held in stock.

• Immobilised vehicle emergency support

• Alternative fuel servicing capacity

• Class 7 MoT facility

• Participation in Fleet National Pricing and Service, Maintenance and Repair e-Business Trading

Where to find us
Our network comprises over 216 Commercial Vehicle Specialists. So wherever you’re based, you're not far from the support you need to keep your vehicles on the road and as productive as possible.

For the location of your Commercial Vehicle Specialist, please use the Ford Dealer locator.

 
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Ford Service Promise
We know your vehicle best. Only a Ford Dealer or Authorised Repairer has Ford-trained technicians, Ford-specific tools and the latest computerised diagnostic equipment, suitable for your Ford.

We offer the right maintenance services and accessories, together with first-class repairs and an affordable insurance and mobility package – all from a single source.

We always do our best to satisfy our customers’ requests – no matter how individual. And this doesn’t stop at our service either. Our range of accessories lets you customise your Ford just the way you want.

Our extensive network of Dealers and Authorised Repairers means we’re always there for you and your Ford. When you need support, we‘re never far away.

Your Ford starts life fully equipped with Ford original parts, each designed to fit and perform perfectly with the other. To maintain the safety and performance of your vehicle, it’s important to continue using spares of the same high quality standards.

As your Ford gets older it may need more care. With replacement parts, services and repairs at very affordable prices, we can help you keep these costs under control, no matter how old your vehicle.